Conversational AI
Conversational AI refers to advanced artificial intelligence technology that powers dialog systems, facilitating human-like interactions between computers and humans.
This technology is extensively used in customer service and customer engagement arenas, where it enhances the communication experience by enabling more natural and intuitive conversations with users.
Through conversational AI, businesses can provide instant, consistent, and personalized service around the clock, addressing customer inquiries, solving problems, and even handling transactions without human intervention.
The capability of conversational AI to understand and respond to user input accurately makes it an invaluable tool in enhancing customer satisfaction and loyalty.
