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Custom Conversion

A custom conversion is a user-defined goal in analytics or advertising platforms used to measure specific actions that matter to a business. It goes beyond standard events like page views by tracking deeper behaviors such as form completions, demo bookings, video milestones, or trial activation. For instance, a B2B SaaS company might mark “Request Demo” or “Finish Onboarding Step 3” as custom conversions to align measurement with revenue outcomes. This lets marketers evaluate success based on meaningful user intent, not general traffic spikes.

Custom conversions also support better audience building and retargeting. Instead of optimizing ads for generic clicks, brands target users more likely to take high-value actions. As privacy tightening continues, first-party event setups and server-side tracking help maintain accuracy.

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Explore more Glossary terms

Customer Journey Mapping

Customer Journey Mapping visualizes how customers move through stages like awareness, consideration, purchase, onboarding, and loyalty.

Customer Journey Management

Customer Journey Management focuses on designing, monitoring, and improving the end-to-end experience users have with a brand across channels.

Customer Data Platform

A Customer Data Platform (CDP) unifies data from multiple touch-points, such as websites, apps, CRM systems, and support tools into a single, persistent customer profile.

Customer Acquisition Cost (CAC)

Customer Acquisition Cost (CAC) measures how much a business spends to acquire one new customer, including marketing, sales, and sometimes onboarding expenses.